1. General Provisions
These Terms govern the use of the website https://luks.agency/ and the relationship between LUKS SIA (hereinafter – the “Company”) and users. By using this website, you agree to these Terms.
2. Scope of Services
The Company provides professional cleaning services for businesses, including offices, hotels, schools, warehouses, industrial facilities, and other commercial properties.
We offer both regular maintenance under SLA/KPI agreements and one-time services such as deep cleaning, disinfection, and facade washing.
3. User Obligations
Users agree to:

• provide accurate information when filling out forms on the website;
• use the website for lawful purposes only;
• refrain from any actions that may disrupt the functionality or security of the website.

4. Company Liability
The Company undertakes to provide services in accordance with signed agreements and quality standards.
The Company is not liable for:

• temporary interruptions of the website due to technical reasons;
• actions of third parties not affiliated with the Company;
• damages resulting from inaccurate or incomplete information provided by the user.

5. Confidentiality
All personal data collected through the website is processed in accordance with the Privacy Policy, which is published on the website.
6. Intellectual Property
All materials on the website (texts, images, logos, design) are the property of LUKS SIA or used under legal agreements. Copying or use of such materials is permitted only with the prior written consent of the Company.
7. Amendments
The Company reserves the right to modify these Terms at any time. The current version will always be available on the website.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of Latvia and the European Union.

1. General Provisions
This Privacy Policy sets out the rules for collecting and processing personal data through the website https://luks.agency/. The Company is committed to ensuring the security and confidentiality of the information collected in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the laws of Latvia.
2. Data We Collect
Through contact forms and other interactions, we may collect the following data:

• Name and surname / company name
• Contact person
• Email address
• Phone number
• Type of facility (office, hotel, school, warehouse, industrial site, etc.)
• Area or scope of work
• Additional details (e.g., cleaning schedule, SLA/KPI requirements)

3. Purposes of Data
ProcessingPersonal data is processed exclusively for:

• preparing commercial offers and contracts;
• communicating with clients to clarify details;
• organizing and delivering cleaning services;
• maintaining photo reports, internal analytics, and quality control;
• compliance with legal obligations.

4. Legal Basis for Processing
Processing is based on:

• User consent (Art. 6(1)(a) GDPR) — when submitting a form;
• Performance of a contract (Art. 6(1)(b));
• Legitimate interests of the Company (Art. 6(1)(f)) — service improvement, protection of rights, statistical analysis.

5. Data Storage
Personal data is stored:

• on secure servers of the Tilda platform;
• in corporate storage (e.g., Google Drive).
• Retention periods depend on the purpose of processing or legal requirements.

6. Data Access
Access to personal data is limited to authorized employees of LUKS SIA and contractors under GDPR-compliant agreements. Data is not shared with third parties without consent, except as required by law.
7. Cookies
At the time of publication, no cookies are used. Should cookies be introduced in the future, visitors will be notified upon first visit and will have the option to give or withdraw consent.
8. Data Subject Rights
Users have the right to:

• access their personal data;
• request correction or deletion;
• restrict processing;
• object to processing;
• request data portability;
• withdraw consent at any time;
• file a complaint with the supervisory authority: Datu valsts inspekcija (www.dvi.gov.lv).

9. Data Security
The Company applies technical and organizational measures to protect personal data from unauthorized access, alteration, loss, or destruction.
10. Amendments
The Company reserves the right to update this Policy. Updates will be published on the website with the date of the latest revision.